Customer Testimonials
Everyone was very helpful and made the car buying experience less stressful! They sent out the grille cover I forgot after my purchase and I got it in a day! Thank you for the help!
The only reason I didn't give this visit 5 stars is because it took an hour to get a simple oil change and car wash. Otherwise, all was good. The woman in the service who was helping me was very friendly & nice, and apologized for the wait at least.
I would have to say this was by far my best car buying experience! The staff and sales team were knowledgeable and very easy to work with. I would recommend this dealership to anyone that is looking for a new or used vehicle.
Fast repair, friendly service. Had my Jeep towed in over the weekend and the service was completed by late morning on Monday. Couldn't ask for more.
They were great to work with, took in the car for warranty issues and was told they needed to keep it for a couple days and had a loaner out front waiting. They also did a lite detail on ours before we picked it up!
I was very, very pleased with the knowledge of the sales person, Justin; the store manager, Eric; and the financier, Brian. I really felt that everyone at the dealership cared about my well-being and not just selling me a car. They were also super friendly and accommodating to my 3 year old son who was with me through the entire process.
We had a great experience buying our Dodge Durango! Thank you for making this a positive buying experience!
They were very helpful and made the car buying experience less stressful. I forgot to pick up my grille cover after getting the truck and they had it sent out and delivered in a day. Thank you Ryan, JP, and Brain for all they help!
Unbelievable service. I showed up Saturday. Ryan was outside asked if he could help. Told him what I wanted to test drive. Loved the truck. Sat down discussed pricing, trade-in, and within two hours I was driving my new truck home. Amazing the trust, the team showed me and allowed me to take the truck and come back to finalize on Monday. I would highly recommend Citygroup Dodge for your next purchase. Thank you all for your help switching from Chevy to Dodge.
Good service, did a recall on my Jeep Wrangler and even washed the car. Angela was great.
Everyone at the dealership was so friendly and were so welcoming. They made the process so easy to purchase a car! Maddy was so helpful and sweet. They all even stayed late to help with the purchase!
Maddy is very friendly and very knowledgeable, good vibes all the way. Other staff were approachable and friendly as well. Overall, service was very good!
Very professional here at City. A big thank you to Reggie Jackson and Brian in finance.
Dealer didn't have the Pacifica Hybrid I wanted in-stock, but was able to custom order it for me. It was available earlier than anticipated, and we love it. City Chrysler Dodge Jeep Ram Fiat of Brookfield was easy to work with.
They were very kind and helpful with the whole experience. Maddy was so friendly and welcoming!
Very nice customer service. I love getting my car washed after. It’s a bonus.
Maddy is very friendly & highly knowledgeable. There were good vibes all the way! Nothing bad.
Great experience! Routine service and batteries needed replacement -- they were able to get the batteries in store and installed next day!
Love my truck!!!
Very easy purchasing process and transparent throughout the deal. They had the car ready the same day which was very much appreciated.
Working with Justin in the sales department was a very good experience. He was very knowledgeable, helpful and friendly. I would recommend him to any of my friends.
every thing was FANTASTIC Carl Trapp
Great overall experience. Mike and Jake were great throughout the whole process. They went above and beyond to keep me informed. They sent me cell phone pictures of the vehicle before the professional ones were available and were honest and straightforward as we progressed. This has been the most comfortable and relaxed car buying process I have gone through.
They were helpful, to the point, and professional. They were able to find the vehicle I wanted and provide finance options to accommodate my financial situation.
Great dealership. Straight forward process and I was always kept informed of the things that were important to me. They really seem to understand what the consumer wants out of a car buying experience.
We had a very positive experience buying our Durango! Andrew Parrish was a great sales consultant and we always enjoy working with Sean Feldman!
serviced BOTH my mini-vans for oil changes. THANK YOU !!! Used OIL CHANGE coupon too, but wish my Xtra service coupon would have been used 🙁
Very knowledgeable, personable.and patient. Thank you for a great experience and I will recommend you !
We had an excellent buying experience! They were so accommodating as we have a son with special needs! Our sales person- Andrew was just great, very kind and sociable- we even shared pics of our dogs, and our son who is non verbal was just all smiles when Andrew talked with us- for us that was huge! The GM- Sean happened to be someone we had worked with before at another dealership and he is great to work with, did everything to make sure our buying experience was a good one! We left the dealer with smiles and very happy ...
Great experience. Understood the car very well and were easy to negotiate with on pricing.
The staff was efficient, friendly, and took excellent care of my Wrangler. And, the accommodations for waiting were nice, especially the snacks. Thanks!!
Everything was taken care of as ordered and timely. Terry the shuttle driver was delightful.
Andrew help me greatly! I appreciated his energy and follow through. The support around him in financing was also easy to work with. I would highly recommend them.
The service was outstanding . The mechanic that worked on our van was wonderful. Thank you
Javier was great to work with. More $$'s than I expected. Service delivered as promised.
Excellent service. Great selection of all types of Jeeps. Quick turnaround when placing an order.
This was really a great experience! Andrew was so knowledgeable and patient , John was also helpful as well. The finance guy was Also very friendly and explained it all. This team made my car buying experience positive and fun! I highly recommend them and this dealership. Thank you all so much! I love my new Wagoneer! It’s perfect for our family .
Ryan W did a great job finding me the perfect car, and making sure everything was right. He made sure I understood all of the new technology.
I miss some of the old staff, but haven’t had any issues with the new ones. Service is always a shorter wait than the original time given. I wish there was a short distance driver like 5-10 mile radius because the driver is never there… previous ownership, a service tech would drive me home when the driver wasn’t there.
Overall happy with my experience. Mike was very helpfull
Worked with me on finding the right truck for our needs. Overall great experience from start to finish. The communication during and even after the sale was right on point
Worked with me until I found the right truck and never pressured me. Overall happy with my experience
Great service and communication from start to finish. I worked with Russ and he went out of his way to make the process seamless. They have earned a repeat customer!!
I came in asking for a unicorn, and the team at City DELIVERED! As a small biz owner, I had to upgrade to a larger ProMaster and with that, came some tricky numbers! They put in several hours to configure a stellar deal, and that’s not something you come across at every dealership! Thanks so much for making sure I left with a beautiful, new, BIG baby to expand my business with and not absolutely destroy my pockets!!
It was a good buying experience. Everyone was very professional am looked out for our needs.
Made an appointment to have an oil change and tire rotation. I was in and out in 50 minutes!!! Clean waiting room too
I came in asking for a unicorn, and the team at City DELIVERED! As a small biz owner, I had to upgrade to a larger ProMaster and with that, came some tricky numbers! They put in several hours to configure a stellar deal, and that’s not something you come across at every dealership! Thanks so much for making sure I left with a beautiful, new, BIG baby to expand my business with and not absolutely destroy my pockets!!
Mike was very knowledgeable, explaining in detail product availability and market conditions affecting some of my vehicle preferences. He worked without pressure to manage my expectations to reach a very satisfying purchase.
Easy to schedule service. Clean waiting area and vehicle returned much cleaner than when I dropped it off
Excellent work from Heather and the mechanics that serviced my Overland! I asked to have my rear wiper repaired, that I had damaged, and City did a great job! It's as good as new now!
excellent service from Javier Degante in the service dept. kept me informed periodically about my Jeep. Professional.
I have had vey good experiences with city Jeep dealership beyond one’s expectations. I am very happy having my car serviced here
excellent work and superior customer service. Ryan is absolutely a 10 plus. He is a gem and such a professional.
Jake was very friendly and knowledgeable. He was attentive to my situation and respected my needs without trying to steer my in any particular direction. It was refreshing to work with a sales representative who had that ethic. From start to finish our interactions were professional, yet warm and friendly. I was surprised and delighted that the transition in ownership of this dealership was seamless (I've been coming here since 2009). I absolutely love my new Pacifica (I've been driving Chrysler/Dodge minivans since 1986. My prior vehicles have been serviced here and their Service Department and staff are all ...
I had City service change my oil in my Fiat 124 Spider. I than asked Adam why I couldn't see my antifreeze level. He said he would get his service people to check this out. He then told me I had a coolant leak I couldn't see myself, he then ordered the parts. Now it took a few weeks because it's kind of a rare car but once he got the parts he got his service people to install them within a day or two. I can hardly complain.
Everyone was fantastic to work with!! Thank you for getting me into my new Jeep!
I did have to wait a bit longer than expected when dropping off my vehicle for service due to a staffing shortage. Despite this issue, i feel everyone handled themselves in a professional and kind manner. I definitely got the feeling the staff was trying to get me taken care of as soon as possible. I was ultimately helped by Alejandro, who was friendly and patient, but at the same time, efficient. He had a welcoming smile in person and was just as pleasant when he called to let me know I could pick up my car. On my way ...
Justin Lee was very courteous and knowledgeable in the sale of his automobile
Great job doing your 1st sale, Maddie!! She was energetic and listened to what I wanted for my new jeep. Also, a thank you to JP for working the numbers so I could walk away with a new jeep! This was my 3rd time working with this team, from start to finish was smooth and efficient!! Again thank you to Maddie and JP Mindi
Upon entering the dealership, Ryan was already walking up to us, he just had this confidence about him that we just trusted him, immediately he lead us to the right vehicle, exactly what we were looking for, he found us the color and put together a great deal, Ryan was so knowledgeable about everything that we we’re totally comfortable with the deal, Ryan is a truly “fun” salesman, very comfortable and enjoyable to work with. Brian was a great finance guy, you could trust him, he never stumbled through any paperwork because he knew his business and we felt ...
Customer service is very good. They provide drinks and snacks while you wait. The technician and service girl come to talk with the vehicle owner in the waiting area. I like the complimentary car washes and vacuuming as well.
The staff is very professional and upfront with pricing. I would highly recommend this dealer.
Great service and communication! Very happy with my new 2023 Jeep Wrangler 4xe - will recommend!
I had done my research and knew what I wanted to accomplish. Everyone at City Chrysler were professional. We got it down in 3 hours and I am a new vehicle owner.
Great customer service from sales to service and working with Brian on financing was smooth. Russell and Brian explained all the whole process and gave us the best deal possible.
Andrew was great to work with. They were up front in pricing and honest from start to finish. They worked with me to make sure that I got everything taken care of in a timely fashion.
Purchase contract was delivered just as promised. No hidden costs or fees. Shawn and and Jacob handled everything professionally and were a pleasure to work with. We also appreciated their willingness to deal via text and email since we live over two hours away.
Reception a service bay was warm, welcoming and efficient. Curtesy shuttle driver was also very congenial. Service tried to guide me into another major expenditure for a water pump they said was leaking. Decided to take it to my normal mechanic who pressure tested the system and found not leaks. Would have cost me nearly $1000.
Great overall experience. Amazing customer service. Staff was beyond helpful making sure I got the right vehicle. I recommend them to anyone. Best car buying experience I’ve had
Ryan W was very cordial and efficient with his assistance. JP did his job and Brian was very efficient with the paperwork.
Aggressive but not pushy in trying to get me into a vehicle that met my needs on my terms.
Service Department; Recently in an car accident, which was devastating for me, just purchased my new Jeep (different dealership) in June. Minimal front damage that will be repaired in the next couple weeks. Not but a couple days after the accident (coincidentally), my check engine light and misfire problems came up. I made an appointment online with the Jeep dealership in Brookfield and I couldn’t be happier! Angela was absolutely patient, understanding of my needs and financial situation, and communication every step of process was great! The technician did a phenomenal job fixing the issue, replacing only what needed ...
Drew (Parrish) reminded us of car buying experiences from 20-30 years ago. He is a ROCKSTAR sales associate. No pushy salesmen tendencies or a must buy the first car you look at type guy. He took time to learn what was truly important to us, what items were must haves vs would likes and didn’t push us into things we didn’t need. HONESTY and OPEN COMMUNICATION were key with him and we appreciated this greatly. Was very refreshing and not like experiences we had in past months at other dealerships, with other sales associates. When we came to ...
I have been in your service department two times otherwise it was at Dodge city but yard service department the two times that I’ve been there I’ve been treated very well the man who works for the oil changes and fills air in tires he does a fabulous job thank you so much
Very helpful in what I needed done with my vehicle. Took my car rigjt away. Had a shuttle to take me home.
Service was excellent. Very friendly and helpful staff. My car was washed. Very thorough work.
Communicative, very prompt and accommodating, everyone smiles. Nice availability of appointments. Washed my car and no seat adjustment weirdness. Nice waiting area
The staff was very professional and we both came to a great deal on my new Jeep lease. Thank you Alex and Shawn
They were great they gave you an estimate and report on your car on where it stands and what it needs.
Very helpful, enjoyed the visit and would definitely recommend. Looking forward to continue working with this dealer.
Thank you all at City Dodge. Ryan, Brian, JP, Shawn. Appreciate the fast business! Will be back!
Thank you all at City Dodge. Ryan, Brian, JP, Shawn. Appreciate the fast business! Will be back! I love my brand new car. Love it so much!
The girl who checked me in was beyond friendly. Nice waiting area. I’ll be back.
The sales team at City were aggressive but not pushy in trying to get me into a car from them. They explored a lot of options to get me where I needed to be.
A very good and efficient experience. Friendly sale ram and knew the car and all its high tech equipment I Highly recommend using this dealership.
Great Service. Great to work with. Returned the car very clean and would recommend to others.
We had the Perfect Car Buying Experience at this dealership. Alex Garcia helped us with the whole process, and made it as easy and simple as possible. Even with the current shortage of cars we were able to get exactly what we wanted in a car. No hassle experience and also car delivered earlier than expected.
The sales team was great! We were able to come to a great deal on a 2022 Jeep 4xe. Thank you Alex and Shawn!
Andrew and Maddie were very personable and a great asset to the dealership. They were professional and not overbearing and not high pressured sales people. They were a pleasure to do business with and I wish them future success.
Ryan was a great sales person and really put me into my new dream car. Wow nothing more to say seriously amazed. Truly blessed. Thank you thank you.
Ryan was a great sales person and really put me into my new dream car. Wow nothing more to say seriously amazed.
Great service, professional, courteous. Was quick and efficient. Will come back again and would recommend
Great service, fast and efficient. Was able to help right away and fix my car within 24 hours.
I came into buy a Ram 1500 Big Horn on December 23,2022. The salesman I worked with was Andrew Parrish, but also was helped by JP and Shawn the sales manager. Overall experience was great! Very Friendly group. The first day I came in, the price was a little too high so I had to walk away. The next day Andrew called me and was able to work with me and bring the price down even more than I expected! Because of this I was able to get my dream truck! I was able to buy my new 2022 Ram 1500 Big Horn on ...
I came into buy a Ram 1500 Big Horn on December 23,2022. The salesman I worked with was Andrew Parrish, but also was helped by JP and Shawn the sales manager. Overall experience was great! Very Friendly group. The first day I came in, the price was a little too high so I had to walk away. The next day Andrew called me and was able to work with me and bring the price down even more than I expected! Because of this I was able to get my dream truck! I was able to buy my new 2022 Ram 1500 Big Horn on ...
I came into buy a Ram 1500 Big Horn on December 23,2022. The salesman I worked with was Andrew Parrish, but also was helped by JP and Shawn the sales manager. Overall experience was great! Very Friendly group. The first day I came in, the price was a little too high so I had to walk away. The next day Andrew called me and was able to work with me and bring the price down even more than I expected! Because of this I was able to get my dream truck! I was able to buy my new 2022 Ram 1500 Big Horn on ...
This was the best car buying experience I have ever had. Extremely knowledgeable staff, I highly recommend City Chrysler.
This dealership is fantastic to work with. If they have a car, it’s in great shape.
Everyone at the dealership was great to work with and made the buying process easy.
I bought my dream truck and I was treated like I matter the experience was great the sales staff was kind and got me a great price I would recommend this dealership to any one
