Customer Testimonials
Best experience I've had yet buying a vehicle, friendly and helpful! I'll definitely be buying from them again down the road
Your employees that my son and myself dealt with was exceptional. make sure keep them.
They got my car in and out quickly and got me back on the road.
Very professional and follow-up. Provided clarity and was very easy to deal fairly with customer
It’s a great place to take your vehicle for repairs. The service department is great.
Have used this dealer to service my vehicle since purchased. 150,000 k miles and still working great!
Very nice and clean the workers are very good at explaining everything. Vehicle came back in good shape. Well done!
Great people! Great service! Myself and family will continue buying vehicles from here no doubt!
Great customer service! Abby kept me in the loop with every detail and step along the way. Much appreciated and will definitely be back with all service and maintenance needs!
Since Jeep now thinks it's ok to not let an owner or a service dept check the transmission fluid and the service dept won't check it unless there is a problem I can only hope the fluid level is ok. It's true that I am not experiencing any transmission trouble but the peace of mind would be nice. The oil/filter change and tire rotation seem to have been done just fine. Thanks
Easy to make and appointment online and get in quickly. Checkin was great. Service was quick and professional
Very polite very thoughtful of of of the customers, overall, I really enjoyed their hospitality,
Fast and friendly service. Gabriel was great he remembered me from last time I had my oil change done.
What an amazing car purchase experience. Eric was very helpful answering all my questions both about the car and the purchase process. I would highly recommend him and the rest of the staff
Attentive service from the salesperson, the sales manager, and finance manager. The ability to sign the closing docs ahead of time.made the final doc process very efficient.
Listened to what we wanted and came thru with the vehicle we wanted almost to a tee
Great job Ryan and Brian! City is lucky to have you on their team. Thanks
The work was done in a timely manner. Friendly staff. Glad to have shuttle service available.
The service person forgot his name was awesome. He took me right in showed me to waiting area. Wait was not long. He explained my service to me and recommended tires. Could not have asked for better service. All around professional service. Thank you
They stayed late to help us purchase a vehicle on a Saturday night. Our only option as working parents of kids in sports!
Dannica Jefferson sales consultant greeted us, & was friendly with zero pressure. She spent several hrs with us answering questions & test driving. Ultimately, we were given a fair trade in value for our used vehicle. We were made aware of very gently used new vehicles & rebates. Snacks & beverages were available thru the process. Everyone from sales, to finance to manager was friendly & helpful.
I had the pleasure of visiting City Jeep in Brookfield, Wisconsin, and my experience was nothing short of exceptional. Maddie Fellows, the salesperson who assisted me, truly stood out. Her assistance was invaluable, and she made the entire process hassle-free and straightforward. Maddie's diligence and commitment to ensuring I had the best experience possible were evident throughout. City Jeep in Brookfield is fortunate to have such a dedicated professional on their team, and I highly recommend both the dealership and Maddie Fellows for anyone in search of a seamless and enjoyable car-buying experience.
Pleasant staff. Great customer service. Was under construction, but they accommodated. They also had a nice refreshment stand.
service was timely and without issue, ch ecked a leak in rf tire and did find a nail - thanks for your effort
Quick and effective communication from the service coordinator Mike when I dropped off and picked up vehicle
The Service was very good but had to wait two weeks to get the parts for a 2022 Jeep. The time before that I asked to replace the wiper blade and it was not in stock. Went to Walmart same day and they had it.
Made the process quick and simple. Madeline and Brian were friendly honest and helpful… would come back for my next vehicle!
This is a great dealership that has gotten even better under the new management. The service writers are also just amazing to work with.
Very friendly staff and always a great help. Very clean and professional environment. Always treated well
Mike in the service department was very nice and knowledgeable about what was going on with my vehicle. The mechanic that worked on my vehicle fixed the problem and now I am back on the road again. Thank you all for the great work that you all do for customer satisfaction.
Angela was very nice and efficient. I appreciated her advice and considerate care. Gabriel must have worked on the car but I never met him. The work was fine. Thank you both.
All good. Very friendly. Just an oil change but got me in roght away. Very much appreciated
Service was great, timely and without issue. I have no items of concern. Good job
Gabriel was the best service rep I’ve ever had- explained the service issue to me and had me in and out quick!
Dealer is always felxible and gets my car in for service even when I call a few days before.
Service was great, timely and without issue. I have no items of concern. Good job
Easy to deal with Ryan answered all my question and was eager to go over everything about my new truck. Would definitely recommend and purchase another vehicle from him
they took care of my warranty work in with no questions aske. They were in constant contact as i was out of town during the repairs! The job was completed and ready to be picked up by the time i had arrived back in town! overall a very pleasant experience!
I have received excellent service in areas ranging from routine maintenance to major repairs. I'm very happy with the quality of service and personnel.
This dealership is friendly and transparent, diligent in getting a vehicle to fit your needs
I found the Service Advisor to be friendly, and knowledgeable. Service was provided in a timely manner.
The service was great, and I appreciated the flexible scheduling with being able to split up the repair, so I didn't have to lose my vehicle for more than an 8-hour period. I especially liked the shuttle so I can drop off the vehicle and not wait for the repairs at the dealership. The service advisor was clear and concise about options and didn't try to sell me on something that wasn't yet needed.
Great service and helpful employees- thankyou very much! Plus, he walked me through the dealership with the construction which was super helpful!
Austin was fantastic he really was easy to work with would work with him again
Very friendly easy experience. Jacob was excellent knowledgeable salesman. I would recommend this dealership to anyone.
Good job fast service good snacks clean environment nice cars and trucks good affordable prices
Dealer was very helpful in finding the right vehicle for our needs and the one month later service check-up left us with confidence in our purchase.
Gabriel was the most fantastic person I’ve ever worked with at a car dealer service department. You don’t often run into someone who goes so far and beyond the call of duty! 🥇🥇🥇
Quick service, easy check in, great people. They are so friendly and helpful here, a true cut above the rest.
They really went above and beyond our expectations and gave good customers service we will send people there way
I dropped my Jeep off for a warranty recall the night before and the CDJR Brookfield Service Department called me the next day to tell me they had my Jeep and would have it ready by the end of the day. My Jeep was cleaned and ready when I picked it up at 5 p.m.
They did a great job. Everything was done on time and I especially appreciate the car wash!
They did their best to help me with everything It was A great experience ty
Staff helped me locate the exact truck I was looking for. Overall a pleasant experience
Pleasant to work with. Good communication and follow-up. Work was completed correctly and clean.
good communication, good intake, good delivery. every thing went well and without any issues, thanks!
Great No complaints Quit sending me surveys. Bite me bite me bite me bite me
We enjoyed getting our van serviced there. The waiting room was stocked with snacks and an area for my kids to complete a craft project. Thank you!
Our salesperson Dannica was super helpful and knowledgeable about the vehicle we bought. It was a very good experience overall. Will be telling friends and family about City CDJRF of Brookfield.
I believe I worked with Michael Olson, not listed below in your survey. HE did a great job of explaining everything and taking care of it immediately. Great professional service.
Great selection, knowledgeable staff that I felt I could trust. I would recommend them to anyone buying a new car.
I appreciate that It is always a pleasant and smooth experience with this service department
Employees went above and beyond to be of assistance. He made sure I had a loaner for the day so I didn’t have to change my schedule.
Danica was extremely helpful on the phone and in person! We drove to this dearlership almost two hours away and it was well worth it! Thanks Danica,JP and Ruben
Great service and very quick. Got my car done on schedule and even washed it for us.
Clean and professional. Made sure that I was satisfied with the truck and wha there at every step
We had a great service experience with Gabe and the team when they repaired our nail-punctured tire on 8/17/23 - prompt, quality workmanship, friendly customer service…and not costly.
Great service always. The staff is polite and timely with useful information when it’s needed.
Excellent customer service, from start to finish My vehicle was done on time as projected.
The service is very good, everyone involved are concerned to get service done and correctly ! Abbie is knowledgeable and considerate!
Making an appointment online was very convenient and my oil change was completed on time and quickly.
Bought a new car recently and enjoyed working with Dannica. She was very helpful and made the process easy. She was able to locate the exact model and package I was looking for!
Dannica Jefferson is the best Sales Consultant I have ever had the pleasure to work with.
The car was brought in, the part was not in stock, it was fixed the next day. THIS IS THE 3rd Time I have filled out this survey and if it does not work this time it is the last!!
I've been coming to this dealership for probably the last 12 years and I've had nothing but good experiences here.
Everyone we dealt with was helpful and friendly. We were happy with our whole experience at City Jeep
Great fast service through construction. Good interim waiting room. Took extra step to run a code screen to validate engine light was a gas cap left off issue.
Great experience, highly recommend. Went above and beyond to find what we were looking for.
The staff and service are always awesome and they always put the customer first!! And they make scheduling a breeze!
My first ever service visit was excellent. The young woman who assisted me was knowledgeable, efficient and courteous. The work was completed timely and well done.
Wonderful to work with. Kind helpful and thorough. Happy to get my car back quickly.
Good experience, would do business with them again. Happy with the deal, wasn’t quite there at first, but they got it done.
Easy scheduling and up front conversation regarding my repair. Fixed the issue quickly and was on my way. Great service.
The person who helped me was kind in a genuine way and communicative. It put me more at ease
Did a great job detailing my wife’s car. The Jeep looks like brand new!
Like the new staff, actually show they are interested in the customers and their needs
I came in for an oil change and tire rotation. The service person was helpful and made my experience very enjoyable. The price was very competitive, and the service was completed faster than quoted. Highly recommend!
Excellent service technician, Went above and beyond. Everyone is friendly and truly cares about their customers. No detail is too small. Will always come back.
Very kind and responsive. They were very thorough on the information about my car to ensure my understanding.
My experience at this dealership was exceptional. I will definitely return and recommend to friends and family
Helpful and courteous staff for the service department. Also, the beverages and snacks are very appreciated!!
The staff was very kind and knowledgeable they were very attentive and explained that everything in a way that everyone can understand
Find a way or make one! This is my second Wagoneer purchase from this dealership and the team at City CDJR delivered again. First class communication from JP and Brian, and solid efforts from Alex in the process. These guys work to get a deal that's good for all. Highly recommend!
They gave me a very fair value for my trade in, and the purchasing process for my new vehicle was very smooth.
This place is amazing from my salesperson to the finance team if they had another Durango I'd go buy it that's how good the team is and everyone I encountered in the dealership had the same vibe would recommend to anyone !!!!!!!!!!!!!!!!
This was the best dealer experience I ever encountered my sales girl Madeline and management were helpful and answered all my questions in a timely manner.
My experience was great at the City dealership. The team was very accommodating of our time, the vehicle was at a great price, and the buying experience was simplified and state of the art
Purchased a new Jeep Wrangler from City CDJRF this week. I was very impressed with the professionalism displayed by salesman Reginald Jackson and sales manager Alex Garcia. We will definitely be back for our next vehicle!
Great experience with the guys at city. Reggie really bent over backwards to get what we wanted.
