Customer Testimonials

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Cars Jan 26, 2023

Everyone was very helpful and made the car buying experience less stressful! They sent out the grille cover I forgot after my purchase and I got it in a day! Thank you for the help!

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DealerRater Jan 26, 2023

The only reason I didn't give this visit 5 stars is because it took an hour to get a simple oil change and car wash. Otherwise, all was good. The woman in the service who was helping me was very friendly & nice, and apologized for the wait at least.

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Google Jan 25, 2023

I would have to say this was by far my best car buying experience! The staff and sales team were knowledgeable and very easy to work with. I would recommend this dealership to anyone that is looking for a new or used vehicle.

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DealerRater Jan 25, 2023

Fast repair, friendly service. Had my Jeep towed in over the weekend and the service was completed by late morning on Monday. Couldn't ask for more.

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DealerRater Jan 25, 2023

They were great to work with, took in the car for warranty issues and was told they needed to keep it for a couple days and had a loaner out front waiting. They also did a lite detail on ours before we picked it up!

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Google Jan 25, 2023

I was very, very pleased with the knowledge of the sales person, Justin; the store manager, Eric; and the financier, Brian. I really felt that everyone at the dealership cared about my well-being and not just selling me a car. They were also super friendly and accommodating to my 3 year old son who was with me through the entire process.

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DealerRater Jan 25, 2023

We had a great experience buying our Dodge Durango! Thank you for making this a positive buying experience!

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DealerRater Jan 25, 2023

They were very helpful and made the car buying experience less stressful. I forgot to pick up my grille cover after getting the truck and they had it sent out and delivered in a day. Thank you Ryan, JP, and Brain for all they help!

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Google Jan 25, 2023

Unbelievable service. I showed up Saturday. Ryan was outside asked if he could help. Told him what I wanted to test drive. Loved the truck. Sat down discussed pricing, trade-in, and within two hours I was driving my new truck home. Amazing the trust, the team showed me and allowed me to take the truck and come back to finalize on Monday. I would highly recommend Citygroup Dodge for your next purchase. Thank you all for your help switching from Chevy to Dodge.

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Google Jan 25, 2023

Good service, did a recall on my Jeep Wrangler and even washed the car. Angela was great.

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Cars Jan 24, 2023

Everyone at the dealership was so friendly and were so welcoming. They made the process so easy to purchase a car! Maddy was so helpful and sweet. They all even stayed late to help with the purchase!

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Cars Jan 24, 2023

Maddy is very friendly and very knowledgeable, good vibes all the way. Other staff were approachable and friendly as well. Overall, service was very good!

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Google Jan 24, 2023

Very professional here at City. A big thank you to Reggie Jackson and Brian in finance.

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DealerRater Jan 24, 2023

Dealer didn't have the Pacifica Hybrid I wanted in-stock, but was able to custom order it for me. It was available earlier than anticipated, and we love it. City Chrysler Dodge Jeep Ram Fiat of Brookfield was easy to work with.

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DealerRater Jan 24, 2023

They were very kind and helpful with the whole experience. Maddy was so friendly and welcoming!

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DealerRater Jan 24, 2023

Very nice customer service. I love getting my car washed after. It’s a bonus.

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DealerRater Jan 24, 2023

Maddy is very friendly & highly knowledgeable. There were good vibes all the way! Nothing bad.

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DealerRater Jan 24, 2023

Great experience! Routine service and batteries needed replacement -- they were able to get the batteries in store and installed next day!

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Google Jan 23, 2023

Love my truck!!!

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DealerRater Jan 21, 2023

Very easy purchasing process and transparent throughout the deal. They had the car ready the same day which was very much appreciated.

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DealerRater Jan 20, 2023

Working with Justin in the sales department was a very good experience. He was very knowledgeable, helpful and friendly. I would recommend him to any of my friends.

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Google Jan 20, 2023

every thing was FANTASTIC Carl Trapp

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Cars Jan 20, 2023

Great overall experience. Mike and Jake were great throughout the whole process. They went above and beyond to keep me informed. They sent me cell phone pictures of the vehicle before the professional ones were available and were honest and straightforward as we progressed. This has been the most comfortable and relaxed car buying process I have gone through.

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Cars Jan 20, 2023

They were helpful, to the point, and professional. They were able to find the vehicle I wanted and provide finance options to accommodate my financial situation.

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DealerRater Jan 20, 2023

Great dealership. Straight forward process and I was always kept informed of the things that were important to me. They really seem to understand what the consumer wants out of a car buying experience.

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Google Jan 20, 2023

We had a very positive experience buying our Durango! Andrew Parrish was a great sales consultant and we always enjoy working with Sean Feldman!

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DealerRater Jan 19, 2023

serviced BOTH my mini-vans for oil changes. THANK YOU !!! Used OIL CHANGE coupon too, but wish my Xtra service coupon would have been used 🙁

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DealerRater Jan 19, 2023

Very knowledgeable, personable.and patient. Thank you for a great experience and I will recommend you !

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Google Jan 19, 2023

We had an excellent buying experience! They were so accommodating as we have a son with special needs! Our sales person- Andrew was just great, very kind and sociable- we even shared pics of our dogs, and our son who is non verbal was just all smiles when Andrew talked with us- for us that was huge! The GM- Sean happened to be someone we had worked with before at another dealership and he is great to work with, did everything to make sure our buying experience was a good one! We left the dealer with smiles and very happy ...

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DealerRater Jan 19, 2023

Great experience. Understood the car very well and were easy to negotiate with on pricing.

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DealerRater Jan 19, 2023

The staff was efficient, friendly, and took excellent care of my Wrangler. And, the accommodations for waiting were nice, especially the snacks. Thanks!!

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DealerRater Jan 19, 2023

Everything was taken care of as ordered and timely. Terry the shuttle driver was delightful.

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Cars Jan 17, 2023

Andrew help me greatly! I appreciated his energy and follow through. The support around him in financing was also easy to work with. I would highly recommend them.

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DealerRater Jan 17, 2023

The service was outstanding . The mechanic that worked on our van was wonderful. Thank you

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DealerRater Jan 17, 2023

Javier was great to work with. More $$'s than I expected. Service delivered as promised.

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DealerRater Jan 17, 2023

Excellent service. Great selection of all types of Jeeps. Quick turnaround when placing an order.

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Google Jan 17, 2023

This was really a great experience! Andrew was so knowledgeable and patient , John was also helpful as well. The finance guy was Also very friendly and explained it all. This team made my car buying experience positive and fun! I highly recommend them and this dealership. Thank you all so much! I love my new Wagoneer! It’s perfect for our family .

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Cars Jan 17, 2023

Ryan W did a great job finding me the perfect car, and making sure everything was right. He made sure I understood all of the new technology.

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DealerRater Jan 17, 2023

I miss some of the old staff, but haven’t had any issues with the new ones. Service is always a shorter wait than the original time given. I wish there was a short distance driver like 5-10 mile radius because the driver is never there… previous ownership, a service tech would drive me home when the driver wasn’t there.

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Google Jan 16, 2023

Overall happy with my experience. Mike was very helpfull

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Cars Jan 16, 2023

Worked with me on finding the right truck for our needs. Overall great experience from start to finish. The communication during and even after the sale was right on point

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DealerRater Jan 16, 2023

Worked with me until I found the right truck and never pressured me. Overall happy with my experience

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Google Jan 14, 2023

Great service and communication from start to finish. I worked with Russ and he went out of his way to make the process seamless. They have earned a repeat customer!!

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Cars Jan 14, 2023

I came in asking for a unicorn, and the team at City DELIVERED! As a small biz owner, I had to upgrade to a larger ProMaster and with that, came some tricky numbers! They put in several hours to configure a stellar deal, and that’s not something you come across at every dealership! Thanks so much for making sure I left with a beautiful, new, BIG baby to expand my business with and not absolutely destroy my pockets!!

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DealerRater Jan 13, 2023

It was a good buying experience. Everyone was very professional am looked out for our needs.

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DealerRater Jan 13, 2023

Made an appointment to have an oil change and tire rotation. I was in and out in 50 minutes!!! Clean waiting room too

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DealerRater Jan 13, 2023

I came in asking for a unicorn, and the team at City DELIVERED! As a small biz owner, I had to upgrade to a larger ProMaster and with that, came some tricky numbers! They put in several hours to configure a stellar deal, and that’s not something you come across at every dealership! Thanks so much for making sure I left with a beautiful, new, BIG baby to expand my business with and not absolutely destroy my pockets!!

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DealerRater Jan 13, 2023

Mike was very knowledgeable, explaining in detail product availability and market conditions affecting some of my vehicle preferences. He worked without pressure to manage my expectations to reach a very satisfying purchase.

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DealerRater Jan 11, 2023

Easy to schedule service. Clean waiting area and vehicle returned much cleaner than when I dropped it off

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DealerRater Jan 11, 2023

Excellent work from Heather and the mechanics that serviced my Overland! I asked to have my rear wiper repaired, that I had damaged, and City did a great job! It's as good as new now!

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DealerRater Jan 11, 2023

excellent service from Javier Degante in the service dept. kept me informed periodically about my Jeep. Professional.

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DealerRater Jan 10, 2023

I have had vey good experiences with city Jeep dealership beyond one’s expectations. I am very happy having my car serviced here

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DealerRater Jan 10, 2023

excellent work and superior customer service. Ryan is absolutely a 10 plus. He is a gem and such a professional.

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DealerRater Jan 10, 2023

Jake was very friendly and knowledgeable. He was attentive to my situation and respected my needs without trying to steer my in any particular direction. It was refreshing to work with a sales representative who had that ethic. From start to finish our interactions were professional, yet warm and friendly. I was surprised and delighted that the transition in ownership of this dealership was seamless (I've been coming here since 2009). I absolutely love my new Pacifica (I've been driving Chrysler/Dodge minivans since 1986. My prior vehicles have been serviced here and their Service Department and staff are all ...

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DealerRater Jan 10, 2023

I had City service change my oil in my Fiat 124 Spider. I than asked Adam why I couldn't see my antifreeze level. He said he would get his service people to check this out. He then told me I had a coolant leak I couldn't see myself, he then ordered the parts. Now it took a few weeks because it's kind of a rare car but once he got the parts he got his service people to install them within a day or two. I can hardly complain.

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DealerRater Jan 10, 2023

Everyone was fantastic to work with!! Thank you for getting me into my new Jeep!

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DealerRater Jan 10, 2023

I did have to wait a bit longer than expected when dropping off my vehicle for service due to a staffing shortage. Despite this issue, i feel everyone handled themselves in a professional and kind manner. I definitely got the feeling the staff was trying to get me taken care of as soon as possible. I was ultimately helped by Alejandro, who was friendly and patient, but at the same time, efficient. He had a welcoming smile in person and was just as pleasant when he called to let me know I could pick up my car. On my way ...

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Google Jan 9, 2023

Justin Lee was very courteous and knowledgeable in the sale of his automobile

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Google Jan 8, 2023

Great job doing your 1st sale, Maddie!! She was energetic and listened to what I wanted for my new jeep. Also, a thank you to JP for working the numbers so I could walk away with a new jeep! This was my 3rd time working with this team, from start to finish was smooth and efficient!! Again thank you to Maddie and JP Mindi

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DealerRater Jan 7, 2023

Upon entering the dealership, Ryan was already walking up to us, he just had this confidence about him that we just trusted him, immediately he lead us to the right vehicle, exactly what we were looking for, he found us the color and put together a great deal, Ryan was so knowledgeable about everything that we we’re totally comfortable with the deal, Ryan is a truly “fun” salesman, very comfortable and enjoyable to work with. Brian was a great finance guy, you could trust him, he never stumbled through any paperwork because he knew his business and we felt ...

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DealerRater Jan 7, 2023

Customer service is very good. They provide drinks and snacks while you wait. The technician and service girl come to talk with the vehicle owner in the waiting area. I like the complimentary car washes and vacuuming as well.

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DealerRater Jan 6, 2023

The staff is very professional and upfront with pricing. I would highly recommend this dealer.

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DealerRater Jan 6, 2023

Great service and communication! Very happy with my new 2023 Jeep Wrangler 4xe - will recommend!

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DealerRater Jan 5, 2023

I had done my research and knew what I wanted to accomplish. Everyone at City Chrysler were professional. We got it down in 3 hours and I am a new vehicle owner.

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DealerRater Jan 5, 2023

Great customer service from sales to service and working with Brian on financing was smooth. Russell and Brian explained all the whole process and gave us the best deal possible.

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DealerRater Jan 5, 2023

Andrew was great to work with. They were up front in pricing and honest from start to finish. They worked with me to make sure that I got everything taken care of in a timely fashion.

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Google Jan 4, 2023

Purchase contract was delivered just as promised. No hidden costs or fees. Shawn and and Jacob handled everything professionally and were a pleasure to work with. We also appreciated their willingness to deal via text and email since we live over two hours away.

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DealerRater Jan 4, 2023

Reception a service bay was warm, welcoming and efficient. Curtesy shuttle driver was also very congenial. Service tried to guide me into another major expenditure for a water pump they said was leaking. Decided to take it to my normal mechanic who pressure tested the system and found not leaks. Would have cost me nearly $1000.

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Cars Jan 4, 2023

Great overall experience. Amazing customer service. Staff was beyond helpful making sure I got the right vehicle. I recommend them to anyone. Best car buying experience I’ve had

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Google Jan 3, 2023

Ryan W was very cordial and efficient with his assistance. JP did his job and Brian was very efficient with the paperwork.

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DealerRater Jan 3, 2023

Aggressive but not pushy in trying to get me into a vehicle that met my needs on my terms.

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Google Jan 3, 2023

Service Department; Recently in an car accident, which was devastating for me, just purchased my new Jeep (different dealership) in June. Minimal front damage that will be repaired in the next couple weeks. Not but a couple days after the accident (coincidentally), my check engine light and misfire problems came up. I made an appointment online with the Jeep dealership in Brookfield and I couldn’t be happier! Angela was absolutely patient, understanding of my needs and financial situation, and communication every step of process was great! The technician did a phenomenal job fixing the issue, replacing only what needed ...

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Google Jan 2, 2023

Drew (Parrish) reminded us of car buying experiences from 20-30 years ago. He is a ROCKSTAR sales associate. No pushy salesmen tendencies or a must buy the first car you look at type guy. He took time to learn what was truly important to us, what items were must haves vs would likes and didn’t push us into things we didn’t need. HONESTY and OPEN COMMUNICATION were key with him and we appreciated this greatly. Was very refreshing and not like experiences we had in past months at other dealerships, with other sales associates. When we came to ...

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DealerRater Jan 2, 2023

I have been in your service department two times otherwise it was at Dodge city but yard service department the two times that I’ve been there I’ve been treated very well the man who works for the oil changes and fills air in tires he does a fabulous job thank you so much

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DealerRater Jan 2, 2023

Very helpful in what I needed done with my vehicle. Took my car rigjt away. Had a shuttle to take me home.

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DealerRater Jan 2, 2023

Service was excellent. Very friendly and helpful staff. My car was washed. Very thorough work.

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DealerRater Jan 1, 2023

Communicative, very prompt and accommodating, everyone smiles. Nice availability of appointments. Washed my car and no seat adjustment weirdness. Nice waiting area

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DealerRater Dec 31, 2022

The staff was very professional and we both came to a great deal on my new Jeep lease. Thank you Alex and Shawn

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DealerRater Dec 31, 2022

They were great they gave you an estimate and report on your car on where it stands and what it needs.

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DealerRater Dec 31, 2022

Very helpful, enjoyed the visit and would definitely recommend. Looking forward to continue working with this dealer.

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Google Dec 31, 2022

Thank you all at City Dodge. Ryan, Brian, JP, Shawn. Appreciate the fast business! Will be back!

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Cars Dec 31, 2022

Thank you all at City Dodge. Ryan, Brian, JP, Shawn. Appreciate the fast business! Will be back! I love my brand new car. Love it so much!

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DealerRater Dec 31, 2022

The girl who checked me in was beyond friendly. Nice waiting area. I’ll be back.

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Cars Dec 31, 2022

The sales team at City were aggressive but not pushy in trying to get me into a car from them. They explored a lot of options to get me where I needed to be.

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Cars Dec 30, 2022

A very good and efficient experience. Friendly sale ram and knew the car and all its high tech equipment I Highly recommend using this dealership.

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DealerRater Dec 30, 2022

Great Service. Great to work with. Returned the car very clean and would recommend to others.

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Google Dec 30, 2022

We had the Perfect Car Buying Experience at this dealership. Alex Garcia helped us with the whole process, and made it as easy and simple as possible. Even with the current shortage of cars we were able to get exactly what we wanted in a car. No hassle experience and also car delivered earlier than expected.

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Google Dec 29, 2022

The sales team was great! We were able to come to a great deal on a 2022 Jeep 4xe. Thank you Alex and Shawn!

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Google Dec 28, 2022

Andrew and Maddie were very personable and a great asset to the dealership. They were professional and not overbearing and not high pressured sales people. They were a pleasure to do business with and I wish them future success.

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Cars Dec 28, 2022

Ryan was a great sales person and really put me into my new dream car. Wow nothing more to say seriously amazed. Truly blessed. Thank you thank you.

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DealerRater Dec 28, 2022

Ryan was a great sales person and really put me into my new dream car. Wow nothing more to say seriously amazed.

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DealerRater Dec 27, 2022

Great service, professional, courteous. Was quick and efficient. Will come back again and would recommend

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DealerRater Dec 27, 2022

Great service, fast and efficient. Was able to help right away and fix my car within 24 hours.

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Google Dec 27, 2022

I came into buy a Ram 1500 Big Horn on December 23,2022. The salesman I worked with was Andrew Parrish, but also was helped by JP and Shawn the sales manager. Overall experience was great! Very Friendly group. The first day I came in, the price was a little too high so I had to walk away. The next day Andrew called me and was able to work with me and bring the price down even more than I expected! Because of this I was able to get my dream truck! I was able to buy my new 2022 Ram 1500 Big Horn on ...

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Cars Dec 27, 2022

I came into buy a Ram 1500 Big Horn on December 23,2022. The salesman I worked with was Andrew Parrish, but also was helped by JP and Shawn the sales manager. Overall experience was great! Very Friendly group. The first day I came in, the price was a little too high so I had to walk away. The next day Andrew called me and was able to work with me and bring the price down even more than I expected! Because of this I was able to get my dream truck! I was able to buy my new 2022 Ram 1500 Big Horn on ...

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DealerRater Dec 26, 2022

I came into buy a Ram 1500 Big Horn on December 23,2022. The salesman I worked with was Andrew Parrish, but also was helped by JP and Shawn the sales manager. Overall experience was great! Very Friendly group. The first day I came in, the price was a little too high so I had to walk away. The next day Andrew called me and was able to work with me and bring the price down even more than I expected! Because of this I was able to get my dream truck! I was able to buy my new 2022 Ram 1500 Big Horn on ...

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Google Dec 25, 2022

This was the best car buying experience I have ever had. Extremely knowledgeable staff, I highly recommend City Chrysler.

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DealerRater Dec 24, 2022

This dealership is fantastic to work with. If they have a car, it’s in great shape.

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DealerRater Dec 24, 2022

Everyone at the dealership was great to work with and made the buying process easy.

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Google Dec 24, 2022

I bought my dream truck and I was treated like I matter the experience was great the sales staff was kind and got me a great price I would recommend this dealership to any one

 

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